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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
CURLSMITH is one of the first curly hair care brands created specifically for the needs of natural curls and waves.
The curly hair products are developed in close collaboration with
- hair specialists,
- hair stylists
- and beauty experts, and are based on the latest scientific findings.
CURLSMITH products are packed with clean and natural ingredients that make your curls happy.
What does Curlsmith stand for?
CURLSMITH began its journey as a curly hair community on YouTube and Instagram, where members could exchange tips and tricks for curly hair care and help each other make the often-demanding curly hair care routine easier.
In doing so, the CURLSMITH community has shown that natural curls are something special and also a source of pride and self-confidence.
Nevertheless, navigating the hair care product jungle is often confusing and can be hard work.
CURLSMITH founder Michal Berski, a proud curly-haired person himself, discovered that 60% of the population naturally has curly hair, so he launched his own clean hair care line in 2018.
CURLSMITH products, with their carefully formulated curly hair care formulas, make curly hair care easy and perfect your individual care routine. CURLSMITH also makes no compromises when it comes to quality, effectiveness, and safety.
CURLSMITH Today
Today, CURLSMITH is one of the leading curly hair businesses worldwide.
CURLSMITH products are always
- vegan,
- cruelty-free
- and 'Curly Girl Friendly'.
They contain all the ingredients that curls love (like delicious superfoods) and avoid ingredients that damage curly hair (such as drying silicones, harsh sulfates, and potentially allergenic parabens).
Experience CURLSMITH for yourself – we are more than convinced!
What makes Curlsmith products special?
CURLSMITH products are food for your curls! They are packed with delicious superfoods and are based on further developments of the community's proven homemade curly hair recipes.
Only natural ingredients are used, which beautify your curls and keep them healthy. Generally, all additives that can damage your hair are avoided. CURLSMITH is therefore free from
- silicones,
- sulfates,
- parabens,
- mineral oils,
- DEAs,
- drying alcohols,
- artificial colors
- and phthalates.
Buying CURLSMITH also means supporting a hair care line with high ethical standards.
All CURLSMITH hair products have Cruelty Free Status, meaning they are cruelty-free and PETA-certified. In addition, the entire product range is vegan and free from ingredients of animal origin.
CURLSMITH also strives to keep its ecological footprint as low as possible during the production and sale of its products and to continue reducing it in the future.
What types of products does Curlsmith offer?
CURLSMITH offers a wide range of products
- from shampoos,
- to leave-ins
- and various styling and care products.
This means there is something for every curly hair situation.
Whether you want to repair and protect your curls, your hair needs an extra boost of moisture, or it is time to get your curls' frizz and volume under control.
CURLSMITH offers various kits with product combinations for a wide range of hair needs, such as shine or CURLSMITH Detox Kits.
Another highlight is the Hair Makeups. They are based on a curly hair styling gel with washable color pigments that coat the hair, color it without causing damage, and create a vibrant temporary color effect. In our shop, you will find the Hair Makeup by CURLSMITH Copper.
For which hair type are Curlsmith products suitable?
CURLSMITH products are suitable for all curl types, every hair thickness, and every hair porosity.
Even straight hair can benefit from the clean and natural ingredients.
CURLSMITH products are also highly recommended for people with sensitive or itchy scalps, as the ingredients are not harsh and help to soothe the scalp.
