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From 65 € in DE
with Klarna
Official Brand Partner
Live Support or support@lockenbox.com
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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
Hair is particularly sensitive to heat, which is why good heat protection is essential when styling. Without heat protection, your hair, especially curly textures, can dry out, lose definition and develop frizz. In this category you will find specially developed heat protection products that protect your hair from damage and give it a healthy shine. Protect your curls and maintain their natural bounce - with our curl-friendly heat protection products .
All heat protection products in our shop are formulated to be curl-friendly . This means they are free from silicones, sulfates, parabens, drying alcohols and harmful mineral oils or waxes.
But what is UV protection all about?
In the summertime we all know that we need sun protection for our skin, but we pay less attention to our hair ☀️.
Our hair doesn't like strong sunlight, friction from sun hats, salt water and chlorine very much, but that doesn't mean we want to miss out on sunbathing and swimming on vacation 💦.
Some products therefore contain not only a heat protection ingredient, but also UV protection . To do this, use our filter function and search for "UV protection".
Here are more tips for your hair care in summer:
- Integrate nourishing curl products that protect against UV rays.
- To protect your locks, avoid excessive exposure to chlorine or salt water. If possible, pin or tie your hair up before swimming to minimize contact with salt and chlorine.
- Care for your hair after sunbathing or swimming. A deep cleansing shampoo helps to remove residue, while nourishing products such as conditioners, masks and leave-ins close the hair cuticle and form a protective barrier.
