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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
The hype about rosemary 🪴 A miracle cure?
We take a look at what is really behind rosemary and introduce you to a brand new product that we think is brilliant ⬇️
Rosemary can have some extremely positive properties and we have listed them for you:
Can stimulate hair growth: Rosemary acts as a natural blood circulation accelerator and can accelerate hair growth.
Fights dandruff: Rosemary has antimicrobial properties that can help reduce dandruff on the scalp.
Adds shine and suppleness: Rosemary can make hair shinier and smoother by regulating sebum production.
Prevents hair loss: Rosemary has anti-inflammatory properties that can help prevent hair loss.
Cleanses the scalp: Rosemary can cleanse the pores of the scalp and thereby inhibit the growth of bacteria and fungi.
Natural Conditioner: Rosemary contains natural oils that condition and nourish hair, making it smoother and healthier.
Reduces oily hair: Rosemary has astringent properties that can help reduce excess sebum on the scalp and make hair look cleaner and fresher.
Our conclusion:
Rosemary oil certainly helps with hair growth, and there are some studies that prove this. According to studies, rosemary oil works just as well as minoxidil, which is really amazing!
However, the "overnight" success you often see on Tik Tok is of course unrealistic. To really see results, it takes several months of consistent and correct application.
Good to know: You should never apply pure rosemary oil to your scalp, but always mix it with carrier oils such as almond or jojoba oil , which should make up the majority of the oil. All oils in our shop are already mixed with these carrier oils, so you don't have to worry about using them.
Available both with and without protein, Pretty Curly Girl has developed a super-nifty spray that allows you to treat rosemary directly to your scalp. The rosemary hydrosol is made by steam distillation from 100% natural and fresh rosemary herbs.
